FAQs


About Albuquerque ER & Medical Hospital

1What are your hours of operation?
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!
2What kind of emergencies do you treat?
Albuquerque ER & Medical Hospital treats the full range of medical emergencies. As a full-service ER We can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.
3Do you provide care for babies and children in addition to adults?
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals to make sure their stay is comfortable.
4Do I need to make an appointment?
There is no need to make an appointment with Albuquerque ER & Medical Hospital. If you think you might be having a medical emergency, we encourage you to come in immediately. Albuquerque ER & Medical Hospital can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.
5How much is a visit at Albuquerque ER & Medical Hospital?
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
6How is Albuquerque ER & Medical Hospital different from an urgent care center?

Albuquerque ER & Medical Hospital is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Emergency rooms, like Albuquerque ER & Medical Hospital, are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing.

Another important difference between the two is that Albuquerque ER & Medical Hospital is staffed by board-certified physicians and ER-trained Registered Nurses. While, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

7What is the average wait time?
As a standalone emergency center, Albuquerque ER & Medical Hospital features much shorter wait times than typical hospital-based emergency rooms. Albuquerque ER & Medical Hospital doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. Albuquerque ER’s board-certified physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.
8What if I need to be admitted to the hospital for further care?
If you need to be admitted to a hospital for additional care, Albuquerque ER & Medical Hospital will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.
9Do you have a diagnostic lab onsite?
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Albuquerque ER & Medical Hospital is 15 minutes.
10Do you offer radiology services?
Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, CT scanner and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.

Billing & Insurance Questions

1What insurance do you take?
Albuquerque ER & Medical Hospital accepts commercial insurance plans and honors in-network benefits for medical emergencies. At this time, we are unable to accept government-funded insurance plans such as Medicare, Medicaid, TRICARE, or CHIP.
2How do I know if Albuquerque ER & Medical Hospital is “in network”?
According to New Mexico guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. New Mexico law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”. The state of New Mexico empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
3Can I Come To Albuquerque ER & Medical Hospital If I Don’t Have Insurance?
Yes, Albuquerque ER & Medical Hospital always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place, you will still have the option of using a cash-fee plan to pay for your ER visit.
4What Part Of My Bill Am I Responsible For?
You will be asked to pay your emergency room copay at the end of your visit.
5How is my emergency visit processed with my insurance provider?

Your ER visit will be processed by Tyvan Billing and sent to your insurance company. Albuquerque ER & Medical Hospital accepts “in-network” benefits even if your insurance company is “out of network”.

Albuquerque ER & Medical Hospital accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.

To learn more, visit our Billing & Insurance page.

6What if I have trouble with my insurance company?

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the New Mexico Department of Insurance. To learn more about the New Mexico Department of Insurance, please visit .

You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.

https://www.osi.state.nm.us

7What About Worker's Compensation?

Workers' compensation is a state-funded insurance program that gives covered employees income and medical benefits if they're injured while working. New Mexico employers may choose to provide their employees with this coverage. Most employers will inform you as to whether or not you're covered under this state plan.

Workers' compensation pays medical bills and is covered underneath the New Mexico Workers' Compensation Act.

For more information on workers' compensation, visit this page.

If you'd like to file or dispute a claim, call 1-800-255-7965, to speak with a representative with the New Mexico Department of Insurance.

https://workerscomp.nm.gov