Billing & Insurance

Thank you for choosing Albuquerque ER & Hospital for your emergency medical care.

To better serve you, we want to make the billing process simple and transparent. We understand that some patients may find the billing process confusing or overwhelming. We want to help you understand your bill. Your bill may be different from other medical bills you may have received from hospitals or physicians. It’s important to note that Albuquerque ER & Hospital is a freestanding emergency center.
Click the links below to learn more:
1Albuquerque ER & Hospital's Billing Policy

Albuquerque ER & Hospital accepts private insurance plans such as Aetna, Humana, United Health, Cigna, and BlueCross/BlueShield. We also accept out-of-pocket payment in the form of cash, checks or credit cards.

Your ER co-pay will be collected at the time of your visit. We will then bill your insurance company for the policy’s emergency room benefits. There will be two different claims mailed to your insurance company: the facility bill and the physician bill. If you have any questions concerning your bill please contact our Billing Department, Tyvan Billing at 713-357-2535.

2Insurance Benefits

If you have health insurance, you will receive an EOB (explanation of benefits) from your insurance company in the mail. Taking the time to be familiar with your benefits will help you make the best decisions when seeking medical care. It is important to note that the EOB is not a bill.

Albuquerque ER & Hospital is classified as out-of-network with many insurance companies; however, Albuquerque ER & Hospital does honor all in-network deductibles and benefits.

3Are We In-Network?
For all cases deemed emergent, state law requires your insurance company to pay for your emergency care, even if the emergency room is classified as out-of-network. The state of New Mexico empowers patients to use a standard called the prudent layperson standard when determining what constitutes as an emergency.
4Workers' Compensation
Workers' compensation is a state-funded insurance program that gives covered employees income and medical benefits if they're injured while working. New Mexico employers may choose to provide their employees with this coverage. Most employers will inform you as to whether or not you're covered under this state plan.

Workers' compensation pays medical bills and is covered underneath the New Mexico Workers' Compensation Act.

For more information on workers' compensation, visit this page.

If you'd like to file or dispute a claim, call 800-252-7031, option 1, to speak with a representative with the New Mexico Department of Insurance.